Shipping & Delivery
We offer FREE trackable international shipping with carbon neutral delivery option*.
Shipping out orders from Portugal & Spain; no custom charges for our EU customers.
Shipping to the UK might affected due to Brexit's customs delays; please allow extra time to receive your parcel.
Spain
Tracked shipping/courier 3 working days £4.99
Free Spain shipping for orders over £120
Europe (including UK & Switzerland, excluding Malta & Iceland)
Tracked shipping/courier 5-7 working days £9.99
Free Europe shipping for orders over £200
International (rest of the world)
Tracked shipping/courier 10-14 working days £24.99
Free International shipping for orders over £350
Processing time
The order processing normally takes 48 hours, but might take up to 3-5 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
Delays
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Customs fees
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, COSSAC has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Track your order
If your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, Belarus and some others. We are sorry for this inconvenience.